Essential Duties Directly communicate with customers (i.e users, distributors, sales/marketing, and Graco Minneapolis ordering entities) via phone, EDI, Internet, or fax, GEDI, etc. Provide support to customers for product related inquiries. Review and process orders received from customers. Developing all resources that aid in resolving customer inquiries. Actively engage in continuous improvement programs. Process and respond to customer inquiries, deductions, requirements, complaints, and other needs in the most expeditious and courteous manner possible (i.e. shipping errors, entry errors, and traffic questions). Make promise date commitments to customers as required and follow through to insure that commitments are either met or the customer receives as much advance notice as possible. Answer questions regarding department, distribution, and/or corporate policies and procedures to appropriate individuals as required. Assist in developing work procedures and work instructions. Participate in continuous program of training on products, promotions, policies, etc. Perform any other responsibilities as assigned. Position Requirements Essential Experience with ERP/CRM software. Strong Microsoft Suite experience. Problem solving and critical thinking skills. Excellent communication, presentation, and interpersonal skills. Attention to detail and accuracy. Ability to manage multiple orders and customer requests in a high volume environment. Two plus years experience in a customer service phone environment or equivalent.
Wendy Townsley-Brown
Job Status: Full-time
Experience Level: Some experience required
How to Apply:

https://bit.ly/4bGORzk

location

Kamas , UT 84036